At Elite Way, we are committed to providing excellent services in Logistics, Tourist Visa, Travel, Trekking, and Technical Support. We offer a clear and fair refund policy to ensure transparency and customer satisfaction.
General Refund Policy:
100% Refund:
If a cancellation request is made within 24 working hours of payment and valid claim documentation is submitted, we will provide a full refund.
50% Refund:
After 24 working hours, a 50% refund will be provided upon submission of valid claim documentation, and 50% of the total amount will be retained by Elite Way.
Technical Support Refund Policy:
100% Refund within 24 Working Hours: If a customer is dissatisfied with the technical support provided, they may request a 100% refund within 24 working hours of payment, provided they submit valid claim documentation.
Zero Refund After 24 Hours: After the 24-hour window, no refunds will be issued, regardless of the claim documentation provided.
Feedback Call: A feedback call can be arranged after the 24-hour period to assess the situation and attempt to resolve the issue, but no refunds will be given following this call, regardless of prior claims.
Submission of Valid Claims/Documentation:
All refund requests, whether for Logistics, Tourist Visa, Travel, Trekking, or Technical Support services, must be accompanied by valid documentation or claims justifying the cancellation or dissatisfaction. These could include medical certificates, legal documents, or proof of emergency situations, depending on the service.
Exceptions:
● Refunds are processed based on the original payment method.
● Refund requests after the service has begun are subject to review and may not be eligible.
● Any processing or transaction fees incurred will not be refunded.
